Important Note: This Privacy Policy forms part of your agreement with mybet and should be read alongside our Terms and Conditions. By using the mybet platform, you agree to how we handle your personal data as described here.
1 Introduction
Mybet ("we", "Platform") is the operator of an online casino platform and bears full responsibility for protecting our members' personal data. We operate under Malaysia's Personal Data Protection Act 2010 (PDPA) and take every aspect of our members' privacy seriously.
This Privacy Policy explains our practices regarding the collection, use, storage, and protection of personal information you provide when registering for and using mybet services. It also outlines your rights and how you can control your own personal information.
Mybet never sells members' personal data to any third party for marketing purposes. Every piece of information we collect has a clear purpose and is used solely for that purpose.
2 Information We Collect
Mybet collects several categories of information depending on how you interact with our platform. Below is a full summary of the types of data we collect:
| Data Category | Example Information | Collection Method |
|---|---|---|
| Identification Information | Full name, date of birth, IC / passport number | Registration & KYC |
| Contact Information | Phone number, email address, residential address | Registration form |
| Financial Information | Bank account number, eWallet details, transaction records | Deposit & withdrawal process |
| Usage Data | Game history, betting records, active session duration | Automated platform systems |
| Technical Data | IP address, device type, web browser, operating system | Server logs & cookies |
| Communication Data | Live chat conversation records, support emails, feedback | Customer support channels |
mybet only collects information that is strictly necessary for platform operations and legal compliance. We do not collect data beyond those requirements.
3 How We Use Your Data
All information we collect is used for specific, legitimate purposes. mybet will not use your data for any other purpose without your prior consent, unless required by law.
- Identity verification and KYC — to verify member eligibility, prevent fraud, and comply with anti-money laundering (AML) legal requirements.
- Transaction processing — to process deposits, withdrawals, and bonuses securely and accurately.
- Service delivery — to operate and improve all mybet platform functions including casino games, betting, and fish shooting games.
- Service communications — to send you important notifications related to your account, security, or policy changes.
- Customer support — to resolve enquiries, complaints, and technical issues more efficiently.
- Platform security — to detect and prevent fraudulent activity, unauthorised access, or platform abuse.
- Legal compliance — to fulfil our obligations under Malaysian law and directives from relevant authorities.
- Marketing (with consent) — to send you promotions, special offers, and updates about mybet services, provided you have consented to receive such communications.
4 Sharing Information with Third Parties
Mybet does not sell, rent, or disclose members' personal information to third parties for their own marketing purposes. However, there are certain situations where we need to share your information with trusted parties:
- Payment service providers — our payment partners such as eWallet processors and banks that help us securely process your deposit and withdrawal transactions.
- Game software providers — licensed gaming companies that provide casino games, betting, and other games on our platform. They receive only the minimum data required.
- Technical service providers — cloud infrastructure and cybersecurity providers that help us operate the platform securely and reliably.
- Legal authorities — when required by court order, regulatory directive, or applicable Malaysian law.
Our commitment: All third parties we work with are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes agreed upon with mybet.
5 Data Security
Mybet continuously invests in security infrastructure to ensure our members' personal data is protected at all times. The security measures we have implemented include:
- 256-bit SSL encryption for all data transferred between your device and mybet servers — no sensitive information is transmitted unencrypted.
- Encryption of data at rest — financial information and identity documents are stored in encrypted format on our secure servers.
- Two-factor authentication (2FA) available for all member accounts as an additional layer of protection during login.
- 24/7 security monitoring by our cybersecurity team, who monitor for any suspicious activity in real time.
- Internal access controls — only authorised mybet staff may access members' personal data, and every access is logged for audit purposes.
- Regular penetration testing by independent third parties to identify and address any security vulnerabilities before they can be exploited.
While we take all reasonable security measures, no system on the internet can be guaranteed 100% secure. We encourage members to also take personal protective steps, such as using strong passwords and not sharing login credentials with anyone.
6 Cookies & Tracking Technologies
Mybet uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
- Essential Cookies — required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled.
- Functional Cookies — saves your preferences such as interface language, display theme, and other personal settings for your convenience.
- Analytics Cookies — helps us understand how members use our platform so we can continuously improve our services. This data is collected anonymously.
- Performance Cookies — monitors page load speed and platform technical performance to ensure a smooth gaming experience for every member.
You can manage or block cookies through your web browser settings at any time. However, blocking essential cookies may affect certain features of the mybet platform.
7 Your Rights
Under Malaysia's Personal Data Protection Act 2010, you have certain rights regarding your personal data held by mybet. We respect and facilitate the exercise of these rights:
Right of Access
You may request a copy of all personal data we hold about you at any time.
Right to Rectification
You may request corrections to any inaccurate or incomplete information in your account.
Right to Erasure
You may request the deletion of your personal data, subject to our legal retention obligations.
Right to Object
You may object to the processing of your data for marketing purposes at any time, without conditions.
Right to Data Portability
You may request your data in a machine-readable format for transfer to another platform.
Right to Restrict Processing
You may request that we restrict the processing of your data in certain situations permitted by law.
To exercise any of the above rights, contact our privacy team at [email protected] or via live chat on the mybet platform. We will process your request within 14 business days.
8 Data Retention Period
Mybet retains members' personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal obligations. Our general data retention guidelines are as follows:
- Active account data — retained for the duration your account is active and for 5 years after account closure for audit and legal compliance purposes.
- Financial transaction records — retained for 7 years from the transaction date in accordance with Malaysia's Income Tax Act and AML regulations.
- KYC Documents — retained for 5 years after account closure, or longer if required by regulators.
- Support communication logs — retained for 2 years for service quality and dispute resolution purposes.
- Anonymous analytics data — may be retained indefinitely as it contains no personally identifiable information.
When your personal data is no longer needed, mybet will securely delete or anonymise it using industry-standard data disposal procedures.
9 Changes to the Privacy Policy
Mybet reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, updated legal requirements, or improvements to our services. The latest update date is always displayed at the top of this page.
For significant changes, we will notify members via their registered email or in-platform notification at least 14 days before the changes take effect. Minor updates or editorial corrections may take effect immediately without notice.
We encourage you to review this Privacy Policy periodically. Continued use of the mybet platform after any changes take effect will be considered acceptance of the updated policy.
10 Contact Us About Privacy
If you have any questions, concerns, or complaints about how mybet handles your personal data, our privacy team is ready to help. We are committed to responding to every enquiry thoroughly and promptly.
- Privacy Email: [email protected]
- General Support Email: [email protected]
- Live Chat: Available 24/7 via the mybet platform
- Response Time: Within 14 business days for personal data-related requests
If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) or any relevant regulatory authority.
Your Privacy, Our Commitment
Every step we take is designed to keep your data secure and your privacy fully respected.
Industry-Grade Encryption
All personal data and financial information is protected by 256-bit SSL encryption — the same security standard used by leading banking institutions worldwide.
Secure & Efficient KYC
Our identity verification process is designed to protect you from identity fraud while ensuring a smooth and fast registration experience.
No Sale of Personal Data
Mybet has never and will never sell members' personal information to any third party for their own marketing purposes. Your data is yours alone.
Malaysia PDPA Compliance
All our data handling practices fully comply with Malaysia's Personal Data Protection Act 2010 to ensure your legal rights are upheld.
Data Control in Your Hands
You have full control over your data — from accessing your records to requesting account deletion, all through our support channels.
Transparent Retention Policy
We retain your data only for as long as necessary, following a clear retention schedule by data category — no unnecessary data storage.